This policy applies to all orders placed on storefronts owned and operated by Optimize360 Innovations LLC, including wittyimprints.com and wearlyo.com.
Last updated: September 4, 2026
If something is wrong with your order — it arrived damaged, misprinted, defective, incorrect, or it never arrived — we will make it right with a free replacement or a full refund. You choose which.
Contact us within 30 days of delivery at [email protected] with:
Once confirmed, we will ship a replacement at no cost or refund the full amount you paid for the affected item, including its share of shipping. You do not need to return the defective item unless we specifically ask.
If your tracking shows the order is lost in transit, or it hasn't arrived within 30 days of the estimated delivery date, contact us and we will reship it free of charge or refund you in full.
Because every item is printed to order specifically for you, we are not able to offer free returns for change of mind or ordering the wrong size — there is no warehouse stock to return items to. That said:
Orders can be cancelled for a full refund before they enter production (usually within 24 hours of purchase). Email us as soon as possible with your order number. Once an item is in production or has shipped, it can no longer be cancelled, but the rest of this policy still applies.
Approved refunds are issued to the original payment method. Refunds are processed by us within 5 business days of approval; your bank or card issuer may take additional time to post the credit (typically 5–10 business days).
If you have any problem with an order, please contact us first — we resolve nearly all issues directly and much faster than a card dispute. This policy applies equally to every brand we operate.